Valor Smart Features: 5 Day Pilot Shutdown

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4 Responses

  1. Jim Dumont says:

    Hi there,

    Love our Valor L1 1500IN fireplace. But now suddenly it won’t turn on anymore. When I try to turn it on, it clicks and beeps, then nothing happens. I can’t find troubleshooting information in the manual or on the Valor website?

    Thanks!

  2. Please contact your local authorized Valor dealer for aftermarket service of Valor gas fireplaces. Our authorized dealers are equipped to solve issues such as this with their service technicians and access to replacement Valor parts.

    To locate the dealer closest to you please input your postal/zip here: http://valorfireplaces.com/contact/

    Thank you,
    Valor Gas Fireplaces

  3. Anne says:

    We have a valor fireplace, it is almost 2 years old. We love its modern look with the rocks and its radiant heat is just great. Today, my husband claims it had a strange smell, sometimes like wax etc. Where can I find trouble shouting information (none on your website). Also, what do we need to do to maintain it properly?
    Looking forward to your reply,
    Anne Marion

    • Please contact your local authorized Valor dealer for aftermarket service of Valor gas fireplaces. Our authorized dealers are equipped to solve issues such as this with their service technicians and access to replacement Valor parts.

      To locate the dealer closest to you please input your postal/zip here: http://valorfireplaces.com/contact/

      Thank you,
      Valor Gas Fireplaces

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