How to Use Your ValorStat Plus Remote

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18 Responses

  1. Dennis Sesler says:

    I have the valor stat remote. I changed the batteries in the unit and remote about two weeks ago. Everything was working fine until today, when I used the remote, I got the signal beeps but nothing started, not the pilot or anything. Eventually it stopped beeping and turned off completely. What do I do?

  2. Julie Foster says:

    I have the valor plus remote. I was told by the technician to always have the pilot light on to deter spiders, ect from building webs or nests in the chimney. When I tried to start the pilot light using the remote keys — it beeps once, tries to engage the valve and then I get a series of rapid beeps and it doesn’t light.

    • Hi Julie,

      Have you contacted your local Valor dealer for assistance? They will be able to assist you in getting the pilot light back up and running. Alternatively you can call Valor’s tech support at 1.800.468.2567.

    • David says:

      Hey did you ever get this sorted out? I’m having the same issue.

      • Hi Julie, please visit and access the live chat feature in the left bottom corner of the screen. You will be instantly connected to a technical expert who can assist you with this issue. Thank you!

  3. Joy says:

    Where should the remote be located in the room to work best?

    • Ideally your remote control handset should be in the vicinity of your fireplace or living space, and away from the areas mentioned above that could effect the temperature settings. The wall holder can house your remote near the fireplace providing optimal control.

  4. Michelle Pepper says:

    We have a new 530 portrait gas insert installed 2 years ago. The contractors tested it successfully, but we soon after lost our remote control. Took us a year to buy another. Trying to get it started, but seems there is no light with the pilot. We have done the Initializing of the remote, but can’t turn on as it appears the pilot light is not on and needs to be reset, though I have no idea how to do this.

  5. John says:

    I could not get the pilot ignited this season using the remote (off and small flame). Ordered new remote and tried syncronizing. Still not lighting. Any suggestions? Local dealer has been contacted, but appt. Nov. 27

  6. Ron Tkachuk says:

    I can turn it on, using both buttons required, but the flame goes out after about 45 seconds. the temp set button is about 5 degrees higher than room it should not go off on its own.

    What can I do the get the fireplace to stay on?

  7. Bridgit Griessel says:

    I had to change the batteries in the remote and now I cannot get the remote to sync with the fire place following your instructions. When we hit the reset button we hear the one short and then long beep. We pressed the down flame button and nothing happened…. any other ideas on how to sync the remote?

    • Hi Bridgit, please visit and use the live chat feature in the bottom left of the screen to talk live to a real Valor tech. They’ll be able to help you with this issue. Thanks!

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