Customer Support

When you purchase a Valor fireplace through an authorized dealer, we believe optimum customer care occurs through our qualified dealer and distributor locations. Valor is committed to providing our customers with the strongest support necessary, and through our dealer network and the information below, we believe we can achieve just that!


Locating a Valor authorized dealer

For general inquiries, including those about installation, pricing, and operation, customer support & more please contact your local authorized Valor dealer.

It’s quite easy to locate the nearest authorized Valor dealer in your area. Simply enter your postal/zip code by clicking here and a list of dealers will be presented to you, complete with maps and directional support!

Registering your Valor Warranty

Looking to register your Valor warranty? It’s as easy as 1-2-3 with our easy to use online form: Register your Valor warranty.

For information on Valor’s Outdoor Fireplace warranty program, click here.

Requesting Product Information

Looking for more detailed information on a product? We want to hear from you!

Valor provides an online form that goes directly to our technical & customer service department, ensuring that the information you receive back is informed and as helpful as possible. To access the form, please click here.

General Customer Feedback

Like we mentioned above, we want to hear from you! Can’t stop raving to your friends about your amazing new Valor gas fireplace? Did you receive amazing customer support from a dealer? Looking to see a new product from Valor?

Leave us your comments and questions by clicking here. We look forward to hearing from you!

Please contact a local dealer or distributor with any questions you may have regarding a Valor fireplace product.

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4 Responses

  1. Tim Branton says:

    I believe I have uncovered a small issue with the Valor remote programming. Not sure if you are aware of it, but I thought I’d bring it to your attention.
    If the remote temp (day or night) is set to 5°C, and the temperature in my garage drops below 5°, the display on the remote shows — and the fireplace does not come on at all. Strangely, if the remote temp is set to 6°C, and the temp drops below 5°, the display on the remote will show — and the fireplace will turn on.
    My dealer replaced my remote, to no avail.
    Let me know if Valor has any further insight on this.

  2. Scott says:

    can you give me the name of a reputable Valor dealer for service in North Vancouver BC

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